What Information We Hold and Why
When you open an account, we collect your name, email address, contact number and the payment method you use — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. This lets us process deposits, verify withdrawals and match your account correctly. We also
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record session data: the device type, browser version and pages visited during your session. That data helps us fix errors and keep the lobby loading reliably on your phone. We do not sell, rent or share your personal details with advertisers. Payment transaction records linked to
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your Touch 'n Go eWallet or GrabPay are retained only as long as needed for financial reconciliation and as required by applicable law. If you close your account, we follow a structured deletion schedule — though some records must be held for a legally defined period
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even after closure. Access to your stored data is restricted to staff roles that require it to operate your account, and those roles are reviewed on a regular basis. Our use of your information depends on local law and is available only where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.